Delete your account

Option 1 — delete in the app (fastest)

1. Open the SoloYolo app and sign in.
2. Tap the Profile tab.
3. Open Settings from the top-right of the screen.
4. Tap Delete Account.
5. Confirm when prompted. Your account is removed straight away.

Option 2 — request deletion by email

If you can no longer sign in, email support@exaflair.com from the address associated with your account, with the subject “Delete my account”. Please include the username shown on your profile so we can find the right account.

We verify the request comes from the account owner and complete deletion within 30 days. We will confirm by email when it is done.

What gets deleted

Deleting your account permanently removes:

• Your profile — name, username, photo, bio, age, gender and home country
• Your travel styles and interests
• Events and trips you created, together with their group chats
• Messages and images you sent
• Your event and trip memberships, and any pending join requests
• Your push notification token
• Your sign-in credentials

What we keep, and for how long

• Reports you submitted about other users — retained in anonymised form for up to 24 months, so we can act on repeat behaviour. These no longer identify you.
• Encrypted backups — residual copies may persist for up to 30 days before being overwritten on the normal backup cycle.
• Records we are legally required to keep — retained only as long as the law requires.

Would something less drastic help?

If you want a break rather than a deletion, you can turn off push notifications in your device settings, revoke location permission, or block any specific user from their profile. Your account stays intact and you can return whenever you like.

Questions

Email support@exaflair.com and we will help. For more on what we store and why, see our Privacy Policy.